Refund policy

14 days, in full

Ask within 14 days of your first payment for a plan and you get the whole payment back. The same applies within 14 days of a yearly renewal.

You don't need to give a reason.

How to ask

Payments for Styli are processed by Paddle.com, our reseller and merchant of record, so refunds come from Paddle. Either:

• use the link in your Paddle receipt email, or visit paddle.net and find your order; or
• write to matthewives.co@gmail.com with the email address you paid with, and we will arrange it.

The money goes back to the card or account you paid with, usually within 5 to 10 working days depending on your bank.

After 14 days

Monthly payments after the first 14 days are not refunded, but you can cancel at any time and keep your plan until the end of the month you paid for. Nothing more is charged.

If something went wrong on our side (a charge you didn't expect, a double payment, or Styli not working for you for a long time), write to us and we will put it right.

Your legal rights

This policy doesn't limit any right to a refund you have under the consumer law of your country.